At Tailored Lending Concepts we want to provide the best possible service across our wide range of financial products and services. To achieve this aim we need to make the most efficient use of your personal information.
However it is equally important to us that you are confident that any of your personal information entrusted to us is treated with the appropriate degree of privacy.
What does "personal information" mean?
Personal information is any information about you that identifies you or by which your identity can be reasonably determined.
Collecting your personal information is essential for Tailored Lending Concepts to be able to conduct its business of providing financial products and services.
By collecting personal information we,
determine your requirements and provide the appropriate product or service
assess your financial product or service needs
identify you and protect you from unauthorised access to your personal information, accounts or services.
If we do not collect and make use of your personal information, we are unable to do business with you.
How do we collect your personal information?
Where possible we collect your personal information directly from you.
Collection may take place in a number of ways such as when you complete an application form for a product or request a product or service over the telephone or Internet.
Sometimes personal information may be collected about you from other sources. An Example of where we may receive personal information about you from another source would be a credit reference about you from a credit-reporting agency in the course of assessing your application for a loan
However, no matter how your personal information is collected it is dealt with by Tailored Lending Concepts in accordance with this Privacy Policy.
From time to time we may use your personal information to provide you with information about our extensive range of financial products and services.
If you do not want to receive any of this information just contact us at any one of our branches or by calling 07 3282 7788.
Tailored Lending Concepts does not disclose your personal information to a party outside Tailored Lending Concepts for the purposes of allowing them to direct market their products or services to you.
Do we disclose your personal information to anyone?
Tailored Lending Concepts may disclose your personal information in certain circumstances.
Sometimes we are required or authorised by law to disclose your personal information. For example we may disclose your personal information to a Court in response to a subpoena or to the Australian Taxation Office following a direction issued under taxation laws.
We may also disclose your personal information where you have consented to us doing so.
Generally however we do not disclose your personal information to a party outside Tailored Lending Concepts, unless that party is contracted to Tailored Lending Concepts to provide administrative services or activities on our behalf and that party is bound by the same privacy rules we follow.
An example of parties outside Tailored Lending Concepts to whom we may disclose your personal information would be various lenders with whom Tailored Lending Concepts are accredited with.
The protection of your personal information is a priority for Tailored Lending Concepts.
This is why we take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.
Can I access the personal information Tailored Lending Concepts holds about me?
You may request access to any of the personal information we hold about you.
In most cases, a summary of personal information such as your name and address details, contact telephone numbers, policy numbers, policy cover and the products and services you have with us are freely available to you by calling 07 3282 7788.